PRIVACY POLICY

We are dedicated to maintaining the confidentiality of your thoughts and information, ensuring that they remain private.

Introduction

TalkHub, developed by TechieMinions ("TalkHub", "us", "we", or "our") is committed to protecting and respecting your privacy. This privacy policy applies to our software, website, mobile application, documentation, and related services (collectively referred to as the "Services"). We collect, store, use, and share personal data about you in accordance with this policy and applicable laws. By using the Services, you acknowledge that you have read and understood this privacy policy. Throughout this document, references to "you" pertain to the individual whose personal data we collect, use, and process.

Contact Us

TalkHub is the controller of personal data processed under this privacy policy.
For further information, to exercise your rights, or if you have any questions, please contact at contact@talk-hub.co, TechieMinions, 41 Foxtail, Monmouth Junction, New Jersey, United States.

What you write to TalkHub is private

The transcripts of your conversations with TalkHub are kept confidential and not shared with third parties, except for the purpose of providing the Services, improving the Services, or ensuring our safety and that of others.

We never sell or share your personal data with advertisers

We have a strict policy against selling or sharing your personal data with advertisers. Your privacy is important to us, and we will continue to uphold this commitment.

You control your personal data

You have full control over your personal data. You can request access to it, correct any inaccuracies, or delete it at any time. You can choose to share as much or as little information as you prefer. For more details on how to manage your personal data, please refer to our "How can I control my Personal Data?" section.

We always collect personal data for specific purposes

When collecting personal data, we do so with a clear purpose and intent. For instance, if we ask about your symptoms during conversations, it's to help you reflect on progress and customize your experience. In some partner programs aimed at informing clinical care, certain personal data may be collected. To learn more about what types of personal data we collect and how they are used, please refer to our "What Personal Data Do We Collect & How Is It Used?" section.

We are transparent about who has access to which personal data and why

We believe in transparency when it comes to sharing personal data. For example, some technical service providers may require access in order for the Services to function properly; however, they only use this information for technical purposes related specifically to the functioning of the Services itself. If you use TalkHub through a clinical partner program or other partnerships involving different entities like employers or partners outside of healthcare settings), there may be variations in the personal data shared. We will always provide clear information about who can access your personal data and why.

What Personal Data Do We Collect & How Is It Used?

Please refer to the European Union's General Data Protection Regulation (GDPR) guide for information on "Lawful basis for processing." At TalkHub, we respect your privacy and allow you to control the amount of personal data you are comfortable sharing. However, please note that if certain personal data is not provided, some functionalities of our Services may be affected.

Account data

Details:

Email address
Other personal data provided by you, such as birthdate or other identifiers
Password
Personal data shared with us by our partners based on your consent
Preferred name used by TalkHub

How It Is Used:

We use this account data for the following purposes:

To provide our Services and create an account for you
To enhance and improve our Services
For identification and authentication purposes
To address any misuse or malicious activities related to the Services
To maintain and uphold your preferences within the Services
To send communications about our Services
To invite you to participate in relevant user experience research

Communications with us (separate from conversational data)

Details:

Email address
Platform
Operating system version
Other personal data provided by you, including any personal identifiers or attachments shared

How it is used:

We use this communication-related data for the following purposes:

To enhance and improve our Services
To invite you to participate in ad hoc opportunities, such as providing product feedback
To offer user support services
To invite you to take part in relevant user experience research activities
To provide our Services to you

Conversational data

Details:

Your interactions with TalkHub, including the content of your conversations and the choices you make during those conversations

How it is used:

We utilize this conversational data for the following purposes:

To provide our Services to you
To enhance and improve our Services

Concerning language and escalation data

TalkHub has mechanisms in place to identify when you may require more support than we can provide. However, please note that TalkHub is not a crisis service.

Details:

Frequency of sharing concerning language and confirming understanding with TalkHub
Instances where you indicate thoughts of self-harm or harm towards others in clinical surveys

How it is used:

To suggest more appropriate resources for your needs
To provide our Services effectively
To enhance and improve our Services
For clinical partner programs (if applicable), which may involve informing your care team or the staff involved in a clinical study

Hardware diagnostic and login information

Details:

Specific login information stored on your device
Crash reports and system error logs
Operating system, hardware, and browser version (if applicable)

How it is used:

To provide our Services effectively
To enhance and improve our Services
To invite you to participate in relevant user experience research activities
For clinical partner programs (if applicable)

Survey and assessment data

Details:

Surveys and assessments related to your health or experiences
Surveys about our Services (if applicable)

How it is used:

To provide our Services effectively, including offering a personalized experience based on your responses
To enhance and improve our Services
To invite you to participate in relevant user experience research activities
To share de-identified and/or aggregated data about TalkHub, such as trends, for marketing and business purposes

Usage data

Details:

Information obtained from Google Analytics or other analytics vendors, including website visitor or app user behavior and demographics. Please refer to Google Analytics and Privacy and Opt Out of Google Analytics for more information
Internal analytics information
Log files
Mobile device, browser type, browser language, operating system, and Internet Protocol (IP) address
Cookies, pixel tags, and web beacons
Usage information such as the time of day or frequency of tool usage

How it is used:

To provide our Services effectively
To enhance and improve our Services, including assessing their performance
To invite you to participate in relevant user experience research activities
For clinical partner programs (if applicable)
To share de-identified and/or aggregated data about TalkHub, such as trends, for marketing and business purposes

Note on our social media pages

TalkHub may maintain social media pages. Any personal data shared by you in the public sections of our social media pages is considered public and, unless otherwise mandated by applicable laws, is not governed by this privacy policy. We advise you to exercise caution when sharing information that could potentially identify you in the public areas of our social media pages.

Do We Share Personal Data?

At TalkHub, we prioritize the privacy and protection of your personal data. We do not share your personal data with third parties unless specified below.

Partner programs:

We may collaborate with organizations for research studies or to offer you specific Services through separate programs
Partner programs can include employers, hospitals, healthcare providers, academic institutions, and others
Your participation in partner programs is voluntary and requires your agreement on sharing personal data with the respective partner. Additional terms beyond this privacy policy might govern your involvement in these programs

Data we do not share:

Your conversational interactions with TalkHub (such as dialogue content or conversation paths) will not be shared without your explicit consent.

Data we often share:

We may share de-identified and/or aggregated data regarding how users interact with TalkHub's app and its effectiveness
Data shared within clinical/partner programs (if enrolled):
If you are using our Services through a clinical program or participating in a study where you provide consent, Identifiable information about your progress (e.g., survey responses, mood trends) may be shared
For details on what specific personal data is shared within clinical/non-clinical partner programs if enrolled, please refer to the section "What Personal Data Do we Collect & How Is It Used"

Please note that any personal data shared with a partner program is subject to their own terms and privacy policies. We hold no responsibility for the processing of personal data by partner programs. If you have queries regarding their practices or documents provided by them, kindly reach out directly to the relevant partner program. For research programs, please refer to the study's informed consent or contact the study and/or its Institutional Review Board (IRB) for further assistance.

Your interactions with third-party services

Our Services may link to third parties, like helplines or other resources. Any information shared with or otherwise collected by third parties is subject to the terms and privacy policy of those third parties. We are not responsible for the processing of personal data by third parties that pertain to these resources.

De-identified and/or aggregated data

We may use your personal data to generate de-identified and/or aggregated data, such as approximate location information, details about the device you utilize to access our Services, insights into conversational trends, or other analyses we create. De-identified and/or aggregated data does not contain personally identifiable information, and we may use and share this type of data in accordance with applicable laws (e.g., sharing it with academic partners). Rest assured that we never share your transcripts with TalkHub without obtaining your consent first, even if the information has been de-identified.

Disclosures to protect us or others

If necessary or appropriate in good faith, we reserve the right to access, retain, and disclose any personal data associated with you that we store to external entities in order to:

Comply with requests from law enforcement agencies or national security organizations as well as legal processes such as court orders or subpoenas
Safeguard your rights, our rights, property interests or safety along with those of others
Enforce our policies or contractual obligations
Assist in investigations related to suspected illegal activities - both ongoing ones and those resulting in actual prosecutions

How is your Personal Data Protected?

We take diligent measures to implement security protocols that aim to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data. These efforts include:

Adhering security policies and procedures in line with HIPAA rules, including the Privacy and Security Rules
Utilizing cloud-enabled infrastructure designed to minimize our data footprint
Employing encryption for all personal data both at rest and in transit
Safeguarding sensitive personal data within a dedicated environment that ensures segregation and strict access control
Implementing technical network controls such as multi-factor authentication and deny-all/allow-by-exception mechanisms to maintain controlled access
Conducting regular penetration tests, vulnerability assessments, code reviews, and internal compliance reviews
Maintaining comprehensive business continuity plans, disaster recovery strategies, and incident response protocols

Furthermore:

Employees are granted access to personal data solely on a need-to-know basis related to their job responsibilities

However, it's important to note that no security measures can guarantee absolute protection. There is always a possibility of unauthorized disclosure or misuse despite our best efforts. Therefore we cannot ensure or warrant the complete security of any personal data you provide us with. As permitted by applicable law, we do not accept liability for any unauthorized access, use, disclosure or loss of personal data.

For How Long Your Personal Data Is Stored?

We store personal data in order to personalize your experience with the Services, taking into account your previous interactions and for other reasons mentioned above. The duration for which we retain the personal data we collect depends on various factors, including:

Your continued use of our Services
The necessity to fulfill the purpose(s) for which the data was collected
Providing ongoing services
Resolving any disputes that may arise
Establishing legal defenses when required
Conducting audits related to our operations
Pursuing legitimate business purposes within lawful boundaries
Enforcing our agreements with you and others involved
Complying with applicable laws and regulations

In summary, we retain your personal data as long as it is necessary to support these purposes.

What Rights Do You Have?

Regardless of your location or physical presence, as a user of the services provided by TalkHub, you have certain rights regarding your personal data. These rights may include (as applicable):

The right of access: You can verify the type of personal data we hold about you, understand how we use that data, and request a copy of it
The right to rectification: You can correct any inaccurate or incomplete personal data we hold about you, including Protected Health Information (PHI)
The right to erasure: In certain circumstances, you can request the deletion of personal data held about you
The right to restrict or object to processing: In specific instances, including situations where there is belief in the inaccuracy or unlawful use of personal data held about you, you have the option to limit or object to its processing
The right to data portability: You have the ability to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller
The right for confidential communications containing Protected Health Information (PHI) through alternative means such as different email addresses or phone numbers upon request
The right to request limitations on our use or sharing of Protected Health Information (PHI)
The right for an accounting record disclosing disclosures made with regards to your Protected Health Information (PHI) within a specified timeframe.The ability to designate a personal representative who can manage your Protected Health Information (PHI) on your behalf
The freedom to withdraw your consent

How Can You Control Your Personal Data?

If you have any feedback or questions regarding the collection, sharing, or use of your personal data, please reach out to us by contacting our support team at contact@talk-hub.co.
Please find below information on how you can control your personal data:

Requesting Your Personal Data:

To obtain a copy of your personal data that has been collected by TalkHub, please contact us by an email to contact@talk-hub.co from the email address used during registration. Once we verify your identity, we will provide you with a file containing all conversations and interactions with TalkHub.

Cookie Policy

What are cookies and how do we use them?

At TalkHub, we make use of browser cookies - data/small memory files stored on your device - to enrich your experience on our Services.

How do these cookies work?

These cookies play a crucial role in establishing communication with our servers and data-collecting entities, including following services:

Google Analytics

This collaboration aids us in gaining valuable insights into the performance of our website and user behavior.

What happens when you access our Services?

Upon accessing our Services, a cookie is automatically embedded in your web browser. This cookie serves to recognize your device for future visits. This way, when you return, the cookie identifies you and tracks your activities for analytical purposes. This process empowers us to understand how users interact with our website, pinpoint areas for enhancement, and optimize our content and services to better suit your needs.

What about Personal Information and cookies?

While we may link cookies with Personal Information to recognize your browser or device in restricted areas or if you request marketing information, rest assured that we do not collect Personal Information from browser cookies.

Opting Out

Email communications: You can unsubscribe from future emails by using the "unsubscribe" link located at the bottom of any email. However, transaction-related emails that you explicitly requested will still be sent to you. Please note that certain important communications such as updates to our terms or privacy policy cannot be opted out
Do Not Track (DNT): We respect Do Not Track preferences set in some web browsers when visiting our website; however, this preference does not apply to mobile applications
Cookies and similar technologies: Depending on browser/device permissions, you may stop, restrict or remove certain cookies and similar technologies we use. Remember to opt out separately in each browser and on each device

Important Note:

Please be aware that adjusting your preferences may affect the proper functioning of our Services

What Responsibilities Do You Have?

To ensure the protection of your personal data, you have certain responsibilities which include:

Safeguarding your personal data: It is essential that you take measures to protect your personal data by securing your device, email, and password
Protecting children's information: Our services are not intended for children under the age of 13 or any other age required by local law. We do not knowingly collect personal data from children. If you become aware that your child has provided us with their personal data without consent, please contact us immediately. In case we discover that we have collected a child's personal data in violation of applicable laws, we will promptly delete such information (unless legally obligated to retain it) and close the child's account
Reading third-party privacy policies: The Services may contain links to third-party websites or applications that fall outside the scope of this privacy policy. We do not endorse, screen, or approve these third parties' privacy practices or content. Any disclosure of personal data on such websites or applications is done at your own risk
Reviewing this privacy policy regularly: We reserve the right to modify this privacy policy at any time. If there are any material changes made,this will be notified according to applicable law. As continued use of our Services after the new policy takes effect indicates acceptance, you are encouraged to review this privacy policy periodically to stay informed about its content

By adhering to these responsibilities, you play a crucial role in protecting your personal data and ensuring the continued safety of our services.