TERMS OF SERVICE

Introduction

Welcome to TalkHub, the online app provided by TechieMinions LLC (referred to as "TalkHub", "We", "Us", or "Our"). These Terms of Service apply to all users, including visitors and subscribers, who access our services. By using our website (talk-hub.co), associated subdomains, and the TalkHub web/mobile application ("TalkHub App"), you enter into a legally binding agreement with TechieMinions LLC.
Our services encompass various offerings that include an AI chatbot known as the 'AI Coach', digital selfcare tool-packs, and guided meditations.
We value your privacy and strive to provide a secure environment for your interactions with our services.
We may also offer these services, along with additional Institutional Services, on behalf of your organization or institution ("Institutional Services"). This could include enterprises, universities, hospitals, research institutions, and other public or private organizations. The provision of Institutional Services may involve the processing of information on behalf of the institution. If applicable, you are required to agree to both the Terms of Service and Privacy Policies of TalkHub and your institution in order to use the Institutional Service.
By accessing or using the TalkHub App and Service, you indicate that you have read, understood, and agreed to be bound by these terms of service. You also consent to the collection and use of your information as outlined in our Privacy Policy, Cookie Policy, and any other relevant policies that apply to you as a user. Collectively referred to as "Agreement" or "Contract," these terms include our Terms of Service, Privacy Policy Cookie Policy, and any other applicable terms and conditions.
Please refer to our Privacy Policy for more detailed information about how we handle your data.
Throughout this document (unless specifically noted), uppercase/lowercase usage and bold/not bold formatting hold equal significance.

Important Notice:

1. If you are experiencing suicidal thoughts or believe that you may pose a danger to yourself or others, have a medical or mental health emergency, severe mental health condition, crisis, trauma, abuse, please discontinue the use of the Service immediately and contact the relevant emergency number in your country or reach out to approved helplines provided by your institution.
2. If you are under 18 years old, please read through the TalkHub Privacy Policy and Terms of Service with your parent/legal guardian or check with your institution to determine eligibility before using TalkHub. Please note that TalkHub is not intended for children under 13 years old. We do not take responsibility for any misrepresentation of age and usage.
3. Your interaction with TalkHub is with an artificial intelligence system and not a human. TalkHub's responses are limited in nature and designed to provide evidence-based tools and techniques for managing emotions and promoting mental well-being within a self-help context. It does not offer diagnosis, treatment, or cures for conditions it does not recognize.
4. TalkHub cannot provide medical or clinical advice. If there is a need for such advice mentioned during interactions, they will suggest seeking advanced (medical) help.
5. The TalkHub app offers general mental health advice and support but does not provide condition-specific guidance for complex medical conditions such as long-term illnesses, cancer, infertility, genetic disorders among others.
6. It is advisable to consult a healthcare professional before using the TalkHub app if you have any medical conditions including but not limited to pregnancy; sleep apnea; restless leg syndrome (RLS); seizures or epilepsy; hallucinations or nightmares; sleepwalking; excessive daytime sleepiness; dizziness or tremors. The suitability of the TalkHub App might vary depending on factors like age (not suitable for children under 13 years), severe mental/physical condition/disorder presence, shift work schedules changes regularly or irregular sleeping patterns out-of-sync with body's natural rhythm.
7. TalkHub takes reasonable care in maintaining privacy and security during conversations between users and our platform/systems/applications/devices involved in providing our services/solutions/tools. You can further enhance privacy and device security by following the best practices outlined in our Privacy Policy.
8. For safety and security reasons, we strongly recommend keeping your conversations on TalkHub private. It is also advised to enable automatic updates of the TalkHub mobile app through your device's application manager settings to ensure access to the latest features and fixes without interrupting ongoing or previous conversations.
9. Your submitted data will be transferred, stored, and processed securely on our servers hosted by cloud service providers. By using our services, you understand that minimal data may be transferred outside your region for us to provide the services effectively even if these regions have less stringent data protection laws than those in your country. Such handling of data will comply with our Privacy Policy.
10. The primary language used in the TalkHub and its services is English.
11. TalkHub services should not be utilized by third parties for independent research or clinical studies without explicit permission from TalkHub.

What is the TalkHub App?

TalkHub features a virtual AI-based system called the "AI Coach" or "TalkHub AI Coach." You can chat with this AI Coach . For institutional users, there is also an integrated support mechanism within the app. Through conversation, you can access various tools and techniques provided by the app to manage your emotional well-being.
When interacting with the AI Coach on TalkHub, it's essential to understand that you are communicating with an artificial intelligence system rather than a human being. The AI Coach has limitations in its responses, and its primary purpose is to provide support using evidence-based tools and techniques for managing emotions and promoting mental well-being. It serves as an early intervention tool within a self-help or self-monitoring context.
Using the TalkHub App allows you to track your mood, manage it effectively, and learn context-sensitive evidence-based techniques aimed at helping you feel better overall. However, this platform/service should not be used during crisis situations such as abuse or severe mental health conditions which may involve suicidal ideation/harm towards oneself/others or medical emergencies.
It's important to note that while offering general mental health advice and support, TalkHub App is unable to provide condition-specific guidance for complex medical conditions such as long-term illnesses, cancer, infertility, genetic disorders among others. Furthermore, the app does not offer medical or clinical advice; it can only suggest that users seek advanced (medical) help.
Before using the TalkHub App, we strongly recommend consulting a healthcare professional if you have any of the following conditions: Pregnancy, Sleep Apnea, Restless Leg Syndrome (RLS), Seizures or Epilepsy, hallucinations or nightmares, sleep walking ,excessive daytime sleepiness, dizziness or tremors. The app may not be suitable for individuals who are under 13 years old; have severe mental or physical conditions/disorders; work shifts; regularly change sleep schedules; or experience sleeping patterns out of sync with their body's natural rhythm.

Who Can Use the Service?

TalkHub License

Subject to this Agreement, you are granted a non-exclusive, limited, non-transferable license by TalkHub to use the TalkHub App and Service for your personal use only and as permitted by the features of the Service. TalkHub reserves all rights not expressly granted herein in the TalkHub App, Service, and the content provided by TalkHub (referred to as "TalkHub Content" later in this Agreement). TalkHub retains the right to terminate this license at any time, with or without cause.

Service-related Terms

1. TalkHub platform may occasionally offer in-app promotions, such as free trials, discounts, or upgrades to a plan or bootcamp for a limited time period. Please note that these promotions are generally available only once and cannot be extended or transferred across multiple users, plans, and bootcamps.
2. Your rights regarding the use of TalkHub can be found in our Privacy Policy. If you have any questions, inquiries, or complaints, please feel free to contact us at contact@talk-hub.co
   In order to appropriately address your request, we may require additional information from you. Kindly note that we may need to verify your identity before responding to any requests related to exercising your rights.
3. We utilize limited anonymized data for research and statistical purposes with the aim of improving our product and services while contributing towards the development of user-centered best practices for global mental well-being. For detailed information on how we handle your data, please refer to our Privacy Policy.
4. Participation in TalkHub-commissioned online research studies is voluntary. Details about each study will be made available upfront, and your informed consent will be obtained during initial enrollment. Please note that expressing interest or providing consent does not automatically qualify you for participation.
5. Selection into a study is based on meeting specific research qualification criteria. Unless otherwise stated during enrollment, TalkHub does not offer payment, benefits, or feedback in exchange for participating in the study.
6. To the maximum extent permitted by applicable law, TalkHub,its affiliates, agents, directors, employees, suppliers or licensors shall not be liable for any direct indirect punitive incidental special consequential exemplary damages injury losses arising out of or connection with the research study.
7. The availability and performance of TalkHub services depend on various factors, including software, hardware, and communication networks. While we strive to provide uninterrupted, timely, secure, and error-free service, we cannot guarantee it.
8. All conversations and data obtained during the course of using our platform are treated as confidential. By agreeing to these terms, you authorize TalkHub to collect and process your data in accordance with our Privacy Policy.
9. In certain circumstances, TalkHub may disclose your data if deemed necessary to comply with legal processes or requirements from any governmental authority or when there is a concern for personal safety.
10. TalkHub may contain links to external resources or third-party websites. It's important to note that we have no control over such links, content, websites, products, or services provided by third parties.
11. We do not endorse these third-party products/services/advertisements nor take responsibility for their availability or the content/materials contained therein.
12. You acknowledge that TalkHub will not be liable for any damage/loss/injury caused by reliance on such links/websites/content/products/services. We encourage you as the user to review the terms of service and privacy practices related to third-party sites at minimum awareness levels.
13. You understand that technology use is not always secure; therefore, you accept the inherent risks associated with using web/mobile devices. It is essential that you follow good security practices while engaging digitally - this includes setting a PIN/password for access protection, not sharing it with anyone, and ensuring your device/chats remain locked when unattended. Please note that safe use is solely your responsibility; TalkHub will not be held accountable in case of unauthorized access to your chats/data.
14. Both parties mutually agree that any disputes or claims arising from this Agreement will be addressed through dialogue towards resolution. If a dispute remains unresolved after 60 days, the terms of dispute resolution mentioned in the Agreement shall be followed by both parties.
15. By accepting these terms and conditions, you release TalkHub and its officers, directors, employees, contractors, members, agents, and assigns from any liability and agree to indemnify them against any claims ,losses, causes of action, costs, damages, expenses.

This release applies to you as well as your heirs, agents, assigns, personal representatives, and next of kin. It covers all claims arising out of or relating to your use of the TalkHub platform or reliance upon advice provided through it. This includes situations caused by your actions/inactions or negligence on the part of TalkHub's indemnified parties; this release is subject to applicable law.

User Content License Grant

By posting any User Content on the Service, for use in connection with the Service, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to TalkHub a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive worldwide license to use, reproduce, modify, publish information regarding your User Content. This includes editing it as needed or translating it into different languages. We may also distribute and publicly perform/display your User Content and make derivative works of it. Additionally, we have the right to use your name and likeness as contained in your User Content.

Please note that when using your User Content for research purposes on our global platform at TalkHub. All data including User Content is anonymized before being used for research purposes. Our research aims to understand how various activities on our app impact mental well-being measures. We may utilize your User Content and other collected data from you according to our Agreement solely for this purpose of conducting research. Your support in sharing this data contributes significantly towards helping users make real change and progress in their lives.